New patient journey
Your first visit starts here.
A short guide to registering with the practice and preparing for your first appointment.
How registration works
Complete the registration form
Fill out the New Patient Registration form and return it to the clinic. Reception will let you know the current options for submitting it.
Bring identification to your first visit
A valid BC Services Card, or another government-issued photo ID, is needed so your visit can be billed to MSP.
Meet your physician
Your first appointment focuses on your medical history and the health concerns that matter most to you.
What to bring
Having these ready means your appointment can be about your health rather than paperwork.
Please note
The clinic closes daily from 11:45am to 1:00pm. Reception is available 9:00am – 5:00pm outside that window.
Identification
Your BC Services Card, needed for MSP billing.
Medications
A written list, or the bottles themselves, for every prescription medication and supplement you take.
Previous records
Recent lab results or specialist letters from other clinics, if you have them.
Payment method
For services MSP does not cover, such as forms or driver’s medicals.
Patient FAQ
How do I request a prescription refill?
Most refills need an appointment so your physician can review how the medication is working. Please book at least a week before your prescription runs out.
What happens if I miss an appointment?
Please give the clinic as much notice as you can if you need to cancel. Appointment time is reserved for you and could otherwise go to another patient.
How do I get my lab results?
The clinic will contact you if a result needs follow-up. If you want to discuss a result, book an appointment with your physician.
Are you accepting new patients?
Availability changes. Please call the clinic at (250) 785-6677 to ask about current openings.